Have Any Question?
This world is moving at a fast pace and in order to survive you need to keep up with it. To be successful we always have to be ahead of time. With increased demand for delivery of goods many thanks to online sales, many courier service companies have come up with methods to provide the best offers to their clients. Although there are still stories of how a package got lost in transit, how a certain package was misplaced only to be seen a few days afterward not to mention having to encounter hostile employees or deceitful companies.
There are dozens of courier services in Dublin, CA, and it can be difficult to navigate through all of the flashy advertisements and see who is actually out there who can fill your needsIt’s therefore important to do thorough research on various companies and familiarize yourself with how they conduct their services to avoid any unnecessary surprises when doing an urgent business transaction.So how do you manage that? This can be done online or listening to genuine testimonies of people who have used a certain service. Also, you need to learn the right questions to ask and Reliable Courier Services is here to help you with that.
Are the drivers uniformed and professionally identified?
All drivers should be wearing their company’s uniform and identified with their company’s ID badge. This is for the peace of mind for both you and your customer. At Reliable Courier Service, we have put this factor into consideration and all our drivers are uniformed to distinguish us from the rest.
Is the company licensed and insured?
Research the courier service’s license and insurance. It is possible a company is advertising itself as licensed but the license has expired. Additionally, do thorough research into the company’s insurance policies. If they hire independent contractors and do not pay workers compensation insurance, you may be on the hook if there is an accident. Save yourself a lot of headache and do your homework. Never work with a company that is either not insured or not properly licensed. People don’t usually think about insurance until it’s too late. What kinds of packages can the drivers handle?
Make sure your courier service of choice is able to deliver the type of package, level of service, and speed you require. If you need to ship perishable items, can you trust your driver to handle the matter with appropriate care? What about fragile items?When you choose to work with Reliable Courier Services, you can be rest assured since we’re licensed and insured.
Does the courier service offer different speeds or tiers of service?
Pick a courier service that operates 24 hours per day, seven days per week, 52 weeks per year. There are endless reasons why you may need a rush, be it personal or for business. Make sure you choose one of the courier services who can guarantee a 6 a.m. Sunday delivery halfway around the world. An experienced courier service will know when they are going to be the busiest, such as Cyber Monday or Christmas Eve, and have staff in place to handle those extraordinary workloads smoothly from start to finish. You don’t want to go with a company who can’t afford temps to help with the workload the week before Christmas.Reliable Courier Services offers a wide range of courier services on a full-time basis.
What tracking and proof of delivery does the company offer?
With the wealth of technology at our fingertips, people are notified of everything instantly. Whether it is the United States Postal Service notifying people their letters have arrived or a meal delivery service such as HelloFresh, customers always know where their items are at any given time No reputable company will not offer tracking and proof of delivery. Make sure you choose a courier service that offers tracking, proof of delivery, and e-mails for special cases, such as when the signee isn’t available to sign for the document.
How easy is it to access the customer service department?
Reaching customer service is critical. If you choose a courier service that offers tracking and proof of delivery and your package hasn’t left the distribution center or been delivered on time, it is crucial you are able to reach out to a live person. If you’re a business owner, your company’s reputation may be as stake. You need to know what went wrong and why, what steps they are taking now to fix it, and reassurance that this won’t happen again in the future.
Service providers such as courier services should have a customer oriented approach to the way they handle their business and that’s exactly what you get at Reliable Courier Services. Know when you are able to contact customer support. Do they offer evening or weekend hours? Are they available on holidays? Do they have an easy to find e-mail form or chat function that is responded to quickly, or do you have to sit on hold or go through frustrating automated phone trees? A good courier service will have easy to find contact information.
How competitive are the company’s rates?
Be wary of Dublin companies offering courier service for well below market rates. It could be they are looking to compensate for a lack of customer service, reliability, or something else. If it looks too good to be true, it probably is On the other hand, there is no need to pay too much, either. Do your research, determine what the market rate is based on the size and weight of the package you are delivering, and use that as a guiding factor in choosing a service provider.
How long has the courier company been in business?
Do they have positive reviews online? Go with a trusted company. You want to pick one with a wealth of knowledge of all the intricacies of the industry and how to handle things that inevitably will go wrong. An experienced company will know what can go wrong and have systems in place to mitigate those risks. Of course, human error or other things happen but there will be systems in place to deal with that as well If you’re paying for something to be delivered by a certain time, you should be confident you are getting your money’s worth. Try to get references from people you know, if at all possible. Acquaintances are a great resource to assist you in researching top quality courier services.Reliable Courier Services has been in service for a quite some time now and you can count on us to offer the best courier services in Dublin, CA.
What’s The State of Customer Service?
When considering which courier to put your trust in you need to choose the one that provides exceptional customer services. This can range from people who receive your order down to the truck driver. A company that provides the best customer care attendance is the one of the best since you don’t have to waste your time when you need an explanation why a certain event took occurred.
Working with friendly people can lead to a more trustworthy business relationship since both parties will fool respected and therefore most probably come back again in case they need their service. At Reliable Courier Services, we ensure that all our clients are treated well so as to build a strong relationship with all our clients.
Call to action
Don’t be overwhelmed when trying to pick from one of the many courier services in Dublin, CA. As long as you know the right questions to ask and the company you are researching has a decent website or customer support system in place, you should have no trouble finding the right courier service for you or your business. Remember, a good courier service will be honest, reliable, professional, licensed and insured. Be sure you know how and when you can contact customer service and make sure they are experienced with positive reviews. If it seems rates are too low for the promised services by provided by the courier service, don’t be afraid to go with your gut and walk away. Make sure to thoroughly vet the company before putting any money down. Also, ensure they are able to provide the services you require.